A water billing company cut monthly workload by 80% with custom cloud software.

From manual readings and constant bottlenecks to automated, accurate, monthly billing — running on a hosted infrastructure we designed and built around their workflow.

The challenge

When this commercial water billing company came to us, their monthly billing cycle was a nightmare. Meter readings collected on paper. Data entered manually. Bottlenecks at every handoff. A team buried in repetitive work, with billing accuracy depending entirely on whoever happened to be entering numbers that day.

Our approach

This is exactly the kind of project we love: a real operational pain point, clear success criteria, and a workflow specific enough that off-the-shelf software couldn’t solve it.

We designed and built a custom hosted software platform from scratch — meter reading capture, technician routing and scheduling, automated billing calculation, customer account management, and reporting. All cloud-native, all tailored to the way their business actually runs.

What we deliver, today

• Custom cloud-hosted billing platform — purpose-built for commercial water sub-metering, evolved continuously over 15+ years
• Field technician workflow — mobile-friendly meter reading with real-time data sync
• Automated monthly billing — accurate, on-time, no manual transcription
• Centralized customer management — accounts, history, payments, disputes all in one place
• Reporting and analytics — operational visibility for management, transparency for clients
• Hosting and infrastructure — we manage the cloud infrastructure too

The result

Monthly workload down 80%. Billing bottlenecks eliminated. Accuracy up dramatically. A team that used to drown in paperwork now spends that time growing the business.