A 25-attorney NYC law firm trusted us with their AI rollout — because we’d earned it.

Two decades of managed IT, then a full AI implementation across case management, billing, and document workflows. The trust came first; the transformation followed.

The challenge — then and now

When this boutique New York law firm first engaged us, they wanted what most growing firms want: a single technology partner who could handle everything so their attorneys could focus on practicing law.

For two decades, we delivered exactly that — secure document management, hybrid cloud infrastructure, integrated billing, international remote access, and a 24/7 helpdesk that actually answers.

Then came the AI question. Like every firm in 2025-2026, they started seeing what was possible: AI that could draft document summaries, intake new client matters, classify and route correspondence, surface relevant precedent in seconds. The question wasn’t whether to adopt AI. It was how to do it without exposing privileged client data, breaking compliance, or wasting six months on a pilot that doesn’t ship.

That’s where 20 years of trust paid off. They didn’t shop the market. They called us.

What we delivered

• Case & contact management AI — Automated intake summarization, conflict checking, and CRM enrichment
• Billing intelligence — AI-assisted time entry, billable narrative drafting, invoice review
• Large document workflows — Automated summarization, classification, and indexing of multi-thousand-page filings
• Secure data boundaries — All AI work happens within tenant-controlled environments. MFA, conditional access, audit logging on every workflow.
• Staff training and adoption support — We trained the team, built playbooks, tuned prompts to their actual practice areas.
• Foundation maintained — All of the above sits on the same hybrid infrastructure, cybersecurity posture, and 24/7 support we’ve delivered for 20+ years.

The result

The firm’s attorneys now spend more time on legal work and less on procedural overhead. Document review timelines compressed. Billing is faster and more accurate. New matters get clean intake from day one. Twenty-plus years of trust. AI built on top of it.